Terms & Conditions
When purchasing from our website or by phone you will be subject to the following list of terms and conditions.
All goods are dispatched in accordance with delivery times stated on our website. Our aim is to dispatch all your goods on the same day your order is placed, subject to stock and availability. Special order items can take up to 14 days from date of receipt of order.
Our delivery must be signed for by the recipient upon delivery. Please ensure you check the goods for damage prior to signing the courier document.
If you are out at the time our couriers attempt delivery, we will endeavour to deliver your goods on the following day. After two failed delivery attempts, our courier will require you to contact them personally to arrange a convenient time and date for redelivery. If Avon Forest Chimneys Ltd or our courier is not contacted within 3 days of the initial delivery, you may be charged a re-delivery fee. Any goods or deliveries that get returned to Avon Forest Chimneys Ltf because the customer was out on two occasions and failed to contact our courier, will also incur an additional charge for re-delivery.
Our courier will attempt to deliver your goods to a neighbour if you are out at the time of delivery. If you do not want our courier to leave your goods with your neighbour, you must inform us at time of ordering.